Refund policy
Return and Refund Policy
Joylif (hereinafter referred to as "our") always adheres to the concept of providing dedicated service to customers, and is committed to providing clear, transparent, fair and just after-sales service This policy applies to the products purchased on this website. Please carefully read the following terms and conditions
1. Return Policy
1.1 Delivery Policy
In the event of delayed, out of stock, incorrect pricing, or inability to deliver to the designated location, Joylif reserves the right to decide whether or not to ship the goods
1.2 Customer cancellation of order
Unshipped orders: If you apply for cancellation before the order is shipped (please send email directly to service@joylif.com or use the form on the Contact Us page), we will immediately stop the follow-up processing and refund the full amount you have paid (returned to the original payment account). The refund process will be completed within 5 working days (or postponed accordingly in case of holidays).
• Shipped orders: If the order is already in the shipping status, you can Apply for return after receiving through the return function on your order management page: At this time, the return conditions specified in Article 1.3 of this policy must be met
1.3 Return Conditions
We only accept return requests that meet the following conditions:
Time limit: From the day you sign for the goods, you need to submit a return request within 30 natural days
• Product condition: The product must remain unused in its initial state, and include intact labels, accessories, and instructions
•Be sure to use the original packaging (outer box and protective materials) for return, otherwise it may affect the final refund amount
•Logistics Responsibility: joylif are responsible for the logistics costs of returning goods.
1.4 Return Process Guidelines
1). Log in to your account and navigate to the order page to submit a return request
2). After receiving your return request, joylif will send you a return link via email
3). You need provide prodcut picture and retrun reason through return link
4). After you got our notification of approval, send the goods to the designated address
5). We will complete the product status inspection within 5 working days after signing for the returned goods, and promptly notify you of the inspection results (postponed in case of holidays)
2. Replacement and Warranty Policy
2.1 Product Replacement
Applicable situation:
When there is a quality issue with the product (you need to provide photos or videos that can reflect the problem as evidence)
The product meets the return status requirements specified in Article 1.2
Operation process:
1). Submit a replacement request and attach proof of quality issues
2). Once approved, we will arrange for a replacement within 5 working days (if there is insufficient inventory, the processing time may be extended)
3). The exchange shipping cost caused by product quality issues shall be borne by us
2.2 Warranty Policy
• Warranty coverage: The warranty period and service content for different types of products are subject to the information indicated in the product manual (usually 12-24 months)
• Non warranty situation: If the product has problems due to human factors such as unauthorized disassembly, liquid immersion, improper use, etc., it will not be covered by the warranty
3. Refund Policy
3.1 Refund Standards
Full refund: If the product is returned in its original saleable condition (i.e. unopened, unused) within 30 natural days from the date of purchase, we will refund the amount of the product (excluding shipping costs)
Partial refund:
•If the packaging of the product is damaged or there are missing accessories, up to 100% of the cost will be deducted
3.2 Refund Processing
Processing time: After confirming that the return meets the regulations, the refund will be processed within 2 business days and returned to your payment account (such as a credit card) within 5-10 business days thereafter. The actual time of receipt depends on the processing procedures of different payment platforms.
Reason for delay: During holidays or system malfunctions, refunds may be delayed. We will inform you of the processing progress via email within 48 hours.
4. Important Notice
Definition of non working days: Weekends (Saturday, Sunday) and statutory holidays are not included in the processing time category
Dispute resolution method: If you have any objections to the return processing result, please provide supplementary evidence within 7 days after receiving the notice, and we will conduct a new review
• Policy dynamic adjustments: We may revise this clause based on business development needs or legal and regulatory requirements. The updated version will take effect immediately upon release
Contact us
If you have any questions or need assistance with this policy, you can contact us through the following methods:
•Email: service@joylif.com
•Service hours: weekdays (Monday to Friday) 9:00-18:00, response may be delayed during holidays
Note:
1. This policy only applies to products purchased directly through www.joylif.com