Frequently Asked Questions

Some technologies—such as:

• EMS microcurrent

• Heating therapy

• Ultrasonic or terahertz components

require precise electrical control and insulation.
In these cases, manufacturers may choose controlled water resistance over full immersion for safety and performance reasons.

No.

Even waterproof beauty devices should:

• Be fully dry before charging

• Never be charged in wet environments

• Avoid contact between water and charging cables or ports

Water resistance does not mean electrical components are waterproof during charging.

Here are the most common waterproof ratings you may see:

IPX4 – Splash Resistant

• Protected against water splashes from any direction

• Suitable for daily use and light cleaning

• Not suitable for rinsing under running water

👉 Common for:
EMS eye massagers, facial massagers, neck massagers

IPX5 – Water Jet Resistant

• Can withstand low-pressure water jets

• Can be rinsed briefly under running water

• Not suitable for soaking

👉 Common for:
Sonic facial cleansing brushes, massage tools with washable heads

IPX6 – Strong Water Jet Resistant

• Resistant to stronger water jets

• Easier to clean thoroughly

• Still not designed for immersion

👉 Less common, usually for higher-end cleansing devices

IPX7 – Fully Waterproof (Temporary Immersion)

• Can be submerged in water up to 1 meter for up to 30 minutes

• Safe for use in the shower or bath

• Easy to clean with confidence

👉 Common for:
Premium facial cleansing brushes and waterproof skin-care devices

Facial massagers help relax facial muscles, reduce tension, and support circulation for a refreshed appearance.

Simply enter your code in the CODE BOX on the Checkout page during checkout and click Apply. If valid, your discount will be reflected in your order total before completing your purchase.

Cooling devices help soothe skin, reduce redness, and calm the skin after sun exposure or skincare treatments.

For devices that are splash-resistant only:

• Wipe the surface gently with a damp cloth

• Avoid letting water enter charging ports

• Never rinse the entire device under running water

Proper cleaning extends the device’s lifespan and ensures safe use.

IP stands for Ingress Protection.

It is usually written as IPX4, IPX5, IPX6, IPX7, etc.

• The letter X means the device was not tested for dust protection.

• The number indicates the level of water resistance.

For beauty devices, the water protection number is the most important part.

RF devices use radio frequency energy to provide gentle skin-warming effects, supporting firmness and elasticity.

Cleansing devices use vibration or sonic motion to help remove dirt, oil, and makeup residue more thoroughly than manual cleansing.

Hydration devices help relieve dryness and dehydration, especially in dry climates or air-conditioned environments.

Results vary depending on the device, usage frequency, and individual skin condition. Most users notice gradual improvements with consistent use over time.

EMS (Electrical Muscle Stimulation) uses gentle microcurrents to stimulate muscles and skin. It is commonly used in beauty devices to help improve skin appearance and support relaxation and firmness.

Face slimming devices help relax facial muscles and reduce puffiness. They do not alter bone structure.

Portable beauty devices are designed for at-home skincare and body care. Depending on the technology used, they can help with cleansing, massage, product absorption, relaxation, skin comfort, and overall daily self-care.

LED light therapy uses different wavelengths of light to support skin care routines, such as soothing the skin, improving appearance, and enhancing overall skincare experience.

Hair removal devices are designed to support long-term hair reduction when used consistently.

These devices are designed to support body contouring and massage, not weight loss or fat reduction.

Yes, when used as directed. Our devices are intended for personal wellness and cosmetic care, not for medical treatment. Always follow the user instructions and avoid use on broken or irritated skin.

Not necessarily.

Higher waterproof ratings often increase:

• Manufacturing cost

• Device sealing complexity

• Product price

For many beauty devices, IPX4 or IPX5 is fully sufficient for safe daily use and cleaning.

The best waterproof level depends on:

• How the device is used

• Whether water contact is required during treatment

• Whether the device contains heating or microcurrent functions

RF technology gently warms the skin surface and deeper layers to support comfort and skin appearance. It is widely used in non-invasive home beauty tools.

You can usually find waterproof information:

• On the product detail page

• In the user manual

• On the product packaging

If no waterproof rating is mentioned, assume the device is not waterproof and avoid water contact.

Yes, as long as you follow usage guidelines and avoid overuse on the same area in one session. We recommend spacing different treatments appropriately.

A waterproof rating indicates how well a beauty device is protected against water exposure.
It helps users understand whether the device can be safely used near water, cleaned with running water, or used in humid environments such as bathrooms.

Most home beauty devices follow the IP (Ingress Protection) rating system, which is an international standard.

Therapy devices are designed to provide muscle relaxation and comfort, commonly used for neck, shoulders, back, or legs.

Moxibustion-inspired devices provide gentle warmth to support relaxation and comfort, inspired by traditional wellness practices.

No. All of our devices are designed for easy at-home use. Clear instructions are provided, and no professional background is required.

Mask devices help enhance sheet mask performance by maintaining moisture, warmth, or gentle vibration during use.

Most devices are suitable for normal skin types. If you have sensitive skin or specific concerns, start with the lowest setting and discontinue use if discomfort occurs.

The neck area often shows signs of aging earlier. Neck devices help support skin care and relaxation in this delicate area.

For most users:

• IPX4–IPX5 is ideal for massage and treatment devices

• IPX7 is ideal for cleansing devices used with water

Always match the waterproof level to your usage scenario.

Ultrasonic or sonic technology uses high-frequency vibrations to provide gentle massage, help cleanse the skin, or support relaxation of muscles and tissues, depending on the device design.

Import devices help enhance the absorption of skincare products, allowing serums and creams to penetrate more effectively into the skin.

No. Our products are cosmetic and wellness devices intended for personal care, not for diagnosing, treating, or preventing medical conditions.

Acne devices help support clean skin routines and reduce discomfort, but they are not a medical treatment.

Only devices rated IPX7 or higher are suitable for shower or bath use.

Devices with IPX4 or IPX5 should be kept away from direct water flow and should never be submerged.

Always check the product instructions before use.

Some technologies—such as:

• EMS microcurrent

• Heating therapy

• Ultrasonic or terahertz components

require precise electrical control and insulation.
In these cases, manufacturers may choose controlled water resistance over full immersion for safety and performance reasons.

No.

Even waterproof beauty devices should:

• Be fully dry before charging

• Never be charged in wet environments

• Avoid contact between water and charging cables or ports

Water resistance does not mean electrical components are waterproof during charging.

Here are the most common waterproof ratings you may see:

IPX4 – Splash Resistant

• Protected against water splashes from any direction

• Suitable for daily use and light cleaning

• Not suitable for rinsing under running water

👉 Common for:
EMS eye massagers, facial massagers, neck massagers

IPX5 – Water Jet Resistant

• Can withstand low-pressure water jets

• Can be rinsed briefly under running water

• Not suitable for soaking

👉 Common for:
Sonic facial cleansing brushes, massage tools with washable heads

IPX6 – Strong Water Jet Resistant

• Resistant to stronger water jets

• Easier to clean thoroughly

• Still not designed for immersion

👉 Less common, usually for higher-end cleansing devices

IPX7 – Fully Waterproof (Temporary Immersion)

• Can be submerged in water up to 1 meter for up to 30 minutes

• Safe for use in the shower or bath

• Easy to clean with confidence

👉 Common for:
Premium facial cleansing brushes and waterproof skin-care devices

Facial massagers help relax facial muscles, reduce tension, and support circulation for a refreshed appearance.

Simply enter your code in the CODE BOX on the Checkout page during checkout and click Apply. If valid, your discount will be reflected in your order total before completing your purchase.

Cooling devices help soothe skin, reduce redness, and calm the skin after sun exposure or skincare treatments.

For devices that are splash-resistant only:

• Wipe the surface gently with a damp cloth

• Avoid letting water enter charging ports

• Never rinse the entire device under running water

Proper cleaning extends the device’s lifespan and ensures safe use.

IP stands for Ingress Protection.

It is usually written as IPX4, IPX5, IPX6, IPX7, etc.

• The letter X means the device was not tested for dust protection.

• The number indicates the level of water resistance.

For beauty devices, the water protection number is the most important part.

RF devices use radio frequency energy to provide gentle skin-warming effects, supporting firmness and elasticity.

Cleansing devices use vibration or sonic motion to help remove dirt, oil, and makeup residue more thoroughly than manual cleansing.

Hydration devices help relieve dryness and dehydration, especially in dry climates or air-conditioned environments.

Results vary depending on the device, usage frequency, and individual skin condition. Most users notice gradual improvements with consistent use over time.

EMS (Electrical Muscle Stimulation) uses gentle microcurrents to stimulate muscles and skin. It is commonly used in beauty devices to help improve skin appearance and support relaxation and firmness.

Face slimming devices help relax facial muscles and reduce puffiness. They do not alter bone structure.

Portable beauty devices are designed for at-home skincare and body care. Depending on the technology used, they can help with cleansing, massage, product absorption, relaxation, skin comfort, and overall daily self-care.

LED light therapy uses different wavelengths of light to support skin care routines, such as soothing the skin, improving appearance, and enhancing overall skincare experience.

Hair removal devices are designed to support long-term hair reduction when used consistently.

These devices are designed to support body contouring and massage, not weight loss or fat reduction.

Yes, when used as directed. Our devices are intended for personal wellness and cosmetic care, not for medical treatment. Always follow the user instructions and avoid use on broken or irritated skin.

Not necessarily.

Higher waterproof ratings often increase:

• Manufacturing cost

• Device sealing complexity

• Product price

For many beauty devices, IPX4 or IPX5 is fully sufficient for safe daily use and cleaning.

The best waterproof level depends on:

• How the device is used

• Whether water contact is required during treatment

• Whether the device contains heating or microcurrent functions

RF technology gently warms the skin surface and deeper layers to support comfort and skin appearance. It is widely used in non-invasive home beauty tools.

You can usually find waterproof information:

• On the product detail page

• In the user manual

• On the product packaging

If no waterproof rating is mentioned, assume the device is not waterproof and avoid water contact.

Yes, as long as you follow usage guidelines and avoid overuse on the same area in one session. We recommend spacing different treatments appropriately.

A waterproof rating indicates how well a beauty device is protected against water exposure.
It helps users understand whether the device can be safely used near water, cleaned with running water, or used in humid environments such as bathrooms.

Most home beauty devices follow the IP (Ingress Protection) rating system, which is an international standard.

Therapy devices are designed to provide muscle relaxation and comfort, commonly used for neck, shoulders, back, or legs.

Moxibustion-inspired devices provide gentle warmth to support relaxation and comfort, inspired by traditional wellness practices.

No. All of our devices are designed for easy at-home use. Clear instructions are provided, and no professional background is required.

Mask devices help enhance sheet mask performance by maintaining moisture, warmth, or gentle vibration during use.

Most devices are suitable for normal skin types. If you have sensitive skin or specific concerns, start with the lowest setting and discontinue use if discomfort occurs.

The neck area often shows signs of aging earlier. Neck devices help support skin care and relaxation in this delicate area.

For most users:

• IPX4–IPX5 is ideal for massage and treatment devices

• IPX7 is ideal for cleansing devices used with water

Always match the waterproof level to your usage scenario.

Ultrasonic or sonic technology uses high-frequency vibrations to provide gentle massage, help cleanse the skin, or support relaxation of muscles and tissues, depending on the device design.

Import devices help enhance the absorption of skincare products, allowing serums and creams to penetrate more effectively into the skin.

No. Our products are cosmetic and wellness devices intended for personal care, not for diagnosing, treating, or preventing medical conditions.

Acne devices help support clean skin routines and reduce discomfort, but they are not a medical treatment.

Only devices rated IPX7 or higher are suitable for shower or bath use.

Devices with IPX4 or IPX5 should be kept away from direct water flow and should never be submerged.

Always check the product instructions before use.

Sensitive areas such as the eye contour or neck should be treated gently and only with devices designed for those areas. Use the lowest intensity setting when starting.

Wipe the device head with a soft, dry or slightly damp cloth after each use. Do not immerse the device in water unless stated as waterproof.

Some devices are designed for use on damp or cleansed skin, while others require dry skin. Always check the specific product instructions before use.

Some gentle devices may be suitable for daily use, but we recommend following the suggested frequency to avoid overuse.

Most devices are designed to be used 2–5 times per week, depending on the product and intensity level. Always follow the recommended usage instructions.

These devices are intended for adult use. They are not recommended for children.

Some devices may include replaceable attachments or pads. Refer to the product instructions for replacement guidelines.

For safety reasons, most devices should not be used while charging unless clearly stated in the instructions.

Stop using the device immediately. Reduce intensity, shorten session time, or discontinue use if discomfort persists.

A typical session lasts 5–15 minutes, depending on the treatment area and device function.

For hygiene reasons, personal beauty devices are recommended for individual use only.

Yes. Many devices work best with skincare products such as serums, gels, or creams to improve comfort and glide during use.

Many users notice a smoother, more refreshed look after a few uses. For visible improvement in neck firmness and fine lines, consistent use for 2–4 weeks is recommended (results may vary by skin type and routine).

It helps improve the appearance of fine lines and loose skin over time, but it's not a replacement for medical treatments. Consistent use + good skincare = best results.

No. The heat feels warm and soothing. The vibration is gentle — you can adjust the intensity.

It’s mainly designed for the neck and décolleté area. You may also use it gently along the jawline for contour support, but avoid using it directly on the throat (Adam’s apple) or on areas with discomfort.

For best results, use it 5–10 minutes per session, 4–6 times per week. Consistent use helps improve firmness and reduce the appearance of neck lines over time.

Yes! Apply your neck cream, serum, or moisturizer before use. The heat and vibration can help enhance absorption and make your skincare routine more effective.

This device is designed for daily home use and is generally safe for sensitive skin. We recommend starting with the lowest intensity, and avoiding use on irritated, broken, or sunburned skin.

Cleaning Steps:
1. Wipe surface with soft dry cloth after use
2. Disinfect with alcohol wipes weekly
3. Avoid chemical cleaners
4. Do not immerse in water

Maintenance Tips:
- Store in dry, cool place
- Avoid direct sunlight
- Use original charger for charging
- Charge every 3 months if not used regularly

Combination Tips:
- Before Use: Cleanse face, avoid oily products
- During Use: Best on dry skin, or with special light therapy gel
- After Use: Immediately apply hydrating/repair skincare
- Avoid: Photosensitizing ingredients (like retinol, certain essential oils)

Best Combinations:
1. Hydrating masks (apply immediately after)
2. Repair serums (enhances absorption)
3. Moisturizing creams (locks in moisture)

Yes — it's lightweight. Some users read, watch TV, or do light household tasks while wearing it. (Full disclosure: you look a little sci-fi, but that's half the fun.)

Great question. The technology is similar — all three use medical-grade LEDs at specific wavelengths. The main differences: we offer 7 colors vs. their 1-2, our energy density (73 mW/cm²) is significantly higher, and our price is about 1/4 of theirs. We're a smaller brand, so you're getting better value — but they have more reviews and brand recognition. Choose what feels right for you.

The mask is made of flexible silicone with adjustable straps. It's designed to contour to different face shapes. Most users say it fits well — but if it doesn't work for you, that's what our 30-day return policy is for.

Yes — LED light therapy is safe for all skin tones because it uses light energy, not heat or UV. The wavelengths we use (visible red, blue, green, etc. + near-infrared) are effective across Fitzpatrick skin types I-VI.

- Energy Density: 73 mW/cm² (industry-leading level)
- LED Count: 576 light beams, 144 high-quality LED bulbs
- Coverage Area: Full face coverage including forehead, cheeks, and chin areas

Results Timeline:
- 1-2 weeks: Improved skin radiance, reduced oiliness
- 3-4 weeks: Reduced fine lines, more even skin tone

- 1-2 months: Increased collagen, improved skin elasticity
- Long-term: Maintains skin health, delays aging signs

Results Maintenance:
- Combined with daily skincare for lasting effects
- Regular use recommended to maintain results
- Healthy lifestyle extends benefits

Suitable For:
- ✅ All skin types
- ✅ Oily/Combination: Blue light controls oil and acne
- ✅ Dry Skin: Red light stimulates collagen
- ✅ Sensitive Skin: Green light calms and repairs
- ✅ Aging Skin: Multiple colors for anti-aging

Personalized Plans:
- Acne-prone: Blue + Red light combination
- Anti-aging: Red + Yellow + Infrared
- Brightening: Green + Yellow + Orange
- Full care: 7-color cycle

Not Recommended For:
- Individuals with photosensitive skin conditions
- Those taking photosensitizing medications
- Pregnant or breastfeeding women (consult doctor first)
- Individuals with history of skin cancer
- Those with serious eye conditions

Precautions:
1. Test on inner arm before first use
2. Discontinue if any discomfort occurs
3. Consult dermatologist before use

Recommended Usage:
- Daily Care: 10-15 minutes daily, 3-5 times per week
- Intensive Repair: 15-20 minutes daily, continuous use for 28 days
- Maintenance: 2-3 times per week, 10-15 minutes each session
- Best Time: Use after evening cleansing for optimal results

It depends on how you use it. For facial or body massage, many people leave a small amount on the skin after massage to maintain softness and hydration. If you prefer a lighter feel, you can gently wipe off excess oil with a clean towel or rinse with a gentle cleanser. For scalp use, you may leave it on for a period of time and then shampoo as part of your regular hair-care routine.

This product is a compound essential oil blend. It contains carefully selected plant-derived oils combined with carrier oils to make it suitable for massage and daily wellness use. Pure essential oils are highly concentrated and are often diluted before applying to the skin. A blended formula provides a smoother application experience and is generally more suitable for facial massage, body massage, and scalp care.

Compound essential oils help reduce friction during gua sha massage, allowing the tool to glide more smoothly across the skin. They can also help improve the overall massage experience by providing hydration and a pleasant botanical aroma. Using an oil may help prevent unnecessary pulling or tugging of the skin during facial or body massage.

A single essential oil is extracted from one plant source, such as lavender, peppermint, or tea tree. A compound essential oil is a carefully blended combination of multiple essential oils and carrier oils designed to provide a more balanced aroma and a broader range of benefits. Compound essential oils are often preferred for massage, relaxation, and daily wellness routines because they combine the unique properties of several botanical ingredients.

Yes. This formula is designed for multiple wellness and self-care applications, including facial massage, body massage, and scalp care. For facial use, apply a small amount and gently massage with your hands or a gua sha tool. For scalp care, massage a few drops into the scalp before washing or as part of your regular hair care routine. If you have sensitive skin, perform a patch test before first use.

It's non-comedogenic (won't clog pores) and fragrance-free. If you're very acne-prone, patch test first.

No, but it helps. The clear gel base lets more light through than a thick cream would. Think of it as getting more value from your device.

Yes. Any water-based gel with good conductivity works. This one is formulated specifically for this purpose with hydrating ingredients.

Used twice daily with your devices, about 1-1.5 months.

Use the cold mode around the eye area for depuffing. Avoid EMS and LED directly on the eyelid area.

Yes. The intensity is adjustable and well within safe limits for home use. It uses the same technology as professional devices but at lower, controlled levels.

Yes. The blue LED mode helps with breakouts, and the cold mode soothes inflammation. Avoid using hot mode on active acne spots.

Some users notice a temporary lift immediately after EMS use. Long-term results (collagen improvement from LED) typically show in 4-8 weeks.

Any water-based serum or gel works. Avoid oil-based products — EMS works through conductive contact.

Any body oil or lotion works. The device needs slip to glide smoothly. If you feel tugging, add more oil.

The Electric Gua Sha & Cupping Therapy Device is designed to help relieve muscle tension, stiffness, and everyday soreness through a combination of gentle suction, warming heat, and massage motion. It is commonly used on areas such as the neck, shoulders, back, arms, legs, and waist for at-home relaxation and muscle comfort.

Wipe the cup and device body with a damp cloth after each use. Do not submerge in water.

Yes. This device is designed for personal, at-home use and features adjustable intensity levels, allowing users to choose a comfortable setting. For best results, follow the user instructions and avoid using the device on sensitive areas, broken skin, or if you have medical conditions without consulting a healthcare professional.

The device uses controlled heat to help relax muscles and improve comfort during use, while the cupping function creates gentle suction on the skin surface. Together, they help promote relaxation, ease tight muscles, and provide a soothing massage experience without manual effort.

For Gua Sha (scraping), yes — 5 minutes daily is fine. For cupping, 2-3 times per week is plenty. Your body needs time to process the increased circulation.

On the body, cupping can leave circular marks. These are not bruises (they don't hurt) and fade within a week. On the face, use the Gua Sha flat edge only — no suction.

No. The suction feels like a firm massage. At the lowest setting, it's very gentle. Increase gradually as you get used to it.

It's the same principle but gentler. Professional cupping uses more suction and can be more intense. This is designed for safe home use.

Yes, many users find it helpful for knee, shoulder, and elbow stiffness. Use lower intensity and keep the session to 3-5 minutes per joint.

3-5 times per week is ideal. You can use it daily, but the body responds best when it has time to process the therapy between sessions.

It's subtle — you'll feel a gentle warmth that builds over the session, not an instant sensation. The ultrasonic part produces a mild tingling or tapping feeling at higher intensities.

We recommend using this on the body only — back, shoulders, neck, legs, arms. The face requires a gentler tool (check our EMS facial device for face care).

Massage guns work on the surface — they pound muscle tissue. This device uses ultrasonic waves and terahertz energy that penetrate deeper without the impact. It's better for deep tissue recovery and less jarring on joints.

Wipe the treatment head with a damp cloth after each use. Do not submerge in water.

Yes. Ultrasonic waves need a conductive medium to travel into the tissue. Any water-based lotion or gel works. Standard ultrasound gel is ideal if you want maximum transmission.